Billing Resource
Welcome to the Hampton Inn & Suites Albany Downtown Billing Resources Page. This page was designed to help you navigate through certain special billing situations such as pre-payments, credit card authorizations, tax exempt and more.
Advance Deposits
The hotel requires advance deposits for certain special events and group room blocks that exceed 5 rooms. You may send us a check that may be applied to your balance at least seven business days prior to arrival or pre-pay with a credit card. Credit card advance deposits are non-refundable and require the form in the next section, Credit Card Authorizations, to be completed, submitted, and accepted by the hotel.
Credit Card Authorizations
We understand that from time to time a corporate credit card may need to be used to pay for a room that the traveler does not have in their possession. These types of arrangements must be made and approved by the hotel in advance and prior to the guest checking in. We cannot accept payment from a credit card that is not present and with a matching name of the guest at check-in. To make such an arrangement before the date of arrival, please download the form below, complete it, and fax it to the number on the form.
Download Credit Card Authorization Form Here
Direct Bill
Certain situations may require direct billing by the hotel after a stay is completed. For more information on this, please contact the hotel directly at 518-432-7000 to determine if your situation qualifies for direct billing.
We are unable to remove the tax for any guest under any situation unless the proper tax exempt form is presented at check-in. There are different forms for Federal, State, and Local exemptions that cover different taxes assessed by the lodging industry in Albany. Not all tax exempt situations are eligible for all taxes to be removed from your bill but may only be applicable to certain portions of the taxes assessed.
